Solution Stories: Custom Audio Scheduler App
Read this solution story to learn how CUBE can solve complex customer requirements where it comes in-store audio scheduling and playback.
Insights about Customer Engagement
Solution Stories: Live Announcements App
Specialized external audio feeds can interact with pre-programmed music and messages during play-out: an example of CUBE’s modular architecture. CUBE is primarily a software-first company, and we're in our element when the software modules we've created can be assembled in new and innovative ways into new apps that solve different problems for clients.
Solution Story: Customer Engagement Solution (CUBEngage)
ABSTRACT: Customer Engagement Solution captures prospect data, engages and educates clients, digitizes forms, and improves sales productivity.
How Serving Customers is Easier with CUBE’s Technology, Custom Tools, and Software
What technology do you need to serve your customers better? We have it, and we want to help you.
Moving into the future with better on-hold options for clients, providers and businesses.
Don’t make your company seem like it’s in the 1970’s or 1980’s. Modernize your customer experience far more than making your lobby have digital signage for way finding, or a menu board at a restaurant.
The Importance of Good On Hold Music
On-Hold Music has become a standard for businesses to use in their telephone system, but it’s important to understand why it’s used, and how to use it correctly to achieve positive results.
Creating Meaningful Customer Relationships in the Age of Tech (Infographic)
We are lucky to be living in an age when customer communication has never been easier. With plenty of wonderful technologies at our disposal, there are now many opportunities for businesses to engage with customers in a new and meaningful way.
How to Engage Millennials for Customer Insight and Marketing
Did you know that millennials will be responsible for 30% of retail sales by 2020? Find out how to target them in this infographic.
The reality of being a retailer in 2017- Infographic
Shoppers now have 24/7 access to the internet no matter where they go and retailers need to embrace this rather than fear it. Find out more in our infographic.
Good Customer Service – Infographic
No matter how innovative a company is, the basics of good customer service will always apply. Our infographic takes you through how to provide the best possible customer service and offers tips on how you can keep customers happy and loyal.
Client Support: An Opportunity for Customer Engagement
Though I was able eventually to navigate out of support and to the dark art of sales, I came away with a few things that have stuck with me my entire career. I recently had a tremendous experience with Apple accessory company TwelveSouth, which I will share below, that reminded me of some of these.
How Our Customer Engagement Strategy Works
CUBE’s combination of powerful remote management tools, real-time delivery and local control over the full audio and digital brand experience, ensures that any venue can deliver the most engaging experience to visitors, at any given moment, with minimum effort.
Digital Trends SMBs Need to Focus On
It always wise to keep up with the latest trends: In this infographic we summarize what you need to know about the digital trends that are growing in 2016.
Shopper Marketing Trends and Strategy
Once a customer passes into your store, it’s your opportunity to get your message across within a limited timeframe. Here’s how!
The Power of Location Based Advertising & In-Store Music
76% of shoppers feel more relaxed in retail stores that play music. When the customer arrives at your store it is important that they are comfortable in their surroundings. Find out more now!
Digital Trends : Understanding and Targeting the ‘Always-On’ Consumer
This info-graphic from The Cube explains how consumers are changing, how companies need to communicate with them, and identifies the key demands that need to be considered when interacting with the ‘Always-On’ consumer.
The Coming Inflection Point, Part 4: On-Hold and In-Store Business Gaps
Here we expand on this bottom-up research by reviewing the challenges and pain points for businesses and retailers where it comes to the desires of Joe Consumer and the implications for the on hold and in store industry.
The Coming Inflection Point, Part 3: What Joe Consumer Wants
Now that we've established that major, disruptive changes are afoot, lets focus on how best you can set yourself up for future success. In this third post, we'll thus take the bottom-up approach of reviewing the challenges and pain points from the consumer perspective.
The Coming Inflection Point: Part 1
Inflection points can be a result of action taken by a company, or through actions taken by another entity, that has a direct impact on the company. If a company successfully adjusts and takes the right path during this transformation period it can lead to a new level of growth and success.
Do You Enjoy Aggravating Your Customers?
No matter what line of business you're in: **Customers are the life-blood of any business.** You work hard to make the phone ring, and to get customers to walk through your door. You train your staff to treat customers like royalty. And then, you mess it up, by making the following five mistakes.