CUBE FileLink: A Game-Changer for MOH Agencies

CUBE FileLink has been life-changing for our MOH team. It’s the single biggest productivity booster we’ve ever seen.

— Operations Manager at an International MOH Agency

This global Message On Hold agency, a long-standing member of the Experience Marketing Association, recently shared how FileLink has transformed their operations.

From Manual Bottlenecks to Scalable Efficiency

The team had spent the past year overhauling outdated processes. Hiring more staff only created more complexity—six months of training could vanish if someone left or underperformed. The real solution was smarter workflows, not bigger teams. “We’ve used the CUBE FileLink to really reduce our production time.”

Where FileLink Made the Difference

CUBE FileLink became the breakthrough. By automating production, dispatch, and follow-up, the agency compressed workflows that once required multiple people into a streamlined, hands-off system.

Before FileLink:

Every monthly promo required full re-production and audio checks. Engineers repeated the same work endlessly.

With FileLink:

• Raw messages are checked once, then reused.
• Music beds and messages are loaded separately.
• FileLink automatically assembles productions using “not-before” and “not-after” dates.
• Dispatch and customer receipt tracking are fully automated.

The result? Massive time savings, fewer errors, and a team free to focus on creativity and content.

Our clients, particularly the pharmacy groups, often have monthly promo messages, and our production audio engineer was having to produce each production mix over and over. Then we’d have to audio check. Now, with FileLink, it saves time everywhere just by only having to check the new raw messages that have been recorded and then putting them into FileLink.

Smarter Personalization

FileLink also handles complex, layered programs. For instance, for pharmacy groups, it blends:

• Site-specific introductions,
• Corporate messaging,
• Regular promotions.

Productions are automatically interleaved from these three levels—no manual stitching required.

We have some groups that have a customized introduction. It’ll introduce the actual venue, talk about where they’re located, etc., but then they have corporate messaging for what services they offer or what promos they have.

The Bottom Line

For this agency, FileLink isn’t just a tool. It’s their secret weapon.

All of that workflow—production, checking, dispatch, follow-up—collapsed into one seamless process. That’s been life-changing for us.