Don’t make your company seem like it’s in the 1970’s or 1980’s. Modernize your customer experience far more than making your lobby have digital signage for way finding, or a menu board at a restaurant.
On-Hold Music has become a standard for businesses to use in their telephone system, but it’s important to understand why it’s used, and how to use it correctly to achieve positive results.
We are lucky to be living in an age when customer communication has never been easier. With plenty of wonderful technologies at our disposal, there are now many opportunities for businesses to engage with customers in a new and meaningful way.
Did you know that millennials will be responsible for 30% of retail sales by 2020? Find out how to target them in this infographic.
Shoppers now have 24/7 access to the internet no matter where they go and retailers need to embrace this rather than fear it. Find out more in our infographic.
Excellence in customer service simply cannot be ignored. How can you promote excellent customer service in your company? What are the layers of good customer service? How can you optimize good customer service at all stages of the sales funnel? Read on to find out.