Your phone channel is still a customer experience channel.
CARMA manages every automated moment on the call — hold, IVR, voicemail, after-hours, queue announcements, and voice agents.
Every customer channel is run by the people accountable for customer experience — except the phone. CARMA brings the phone in, with the same kind of control your team already has over the rest of the stack. It works with the phone system and content you already have.
The problems you stop having to put up with.
Multi-site healthcare, hospitality, and retail. Marketing or customer-experience leads who already own the rest of the customer journey — but don't yet own the phone.
From first conversation to live.
Connect to your phone system
Works with BroadWorks, Cisco CUCM, Avaya, Asterisk, and more. No rip-and-replace. No IT project.
Configure every queue
Sales, support, accounts, after-hours — each queue gets content matched to what that caller needs.
Load your content
Your audio, your agency, or ours. We handle the scheduling, the rotation, and the compliance.
Measure and iterate
Average hold times, message delivery counts, by department. The part of your call flow that was invisible now has data.
What you get under the hood.
Variable start points
No two callers enter the audio at the same point. The repetitive-loop hang-up disappears.
Department-specific audio
Sales hold sounds different from support, which sounds different from accounts. Each queue plays content matched to context.
Cloud-managed updates
Content changes from a dashboard. No IT ticket, no file-server access, no phone-system reboot.
Call experience reporting
Average hold times, message delivery counts, by department or extension. Visibility into the part of your call flow that was previously invisible.
This product line lives on dialcarma.com.
The above is an overview. Deeper details live on the company's own site.